FAQs

Q: What is The Crafty Paramedic?
A: The Crafty Paramedic offers personalised gifts for all occasions, including birthdays, weddings, and holidays. Our products are made with care and attention to detail to ensure that they are unique and special.

Q: How can I place an order with The Crafty Paramedic?
A: You can place an order with us by visiting our website or contacting us directly. We will work with you to create a personalised gift that meets your needs and exceeds your expectations.

Q: What if I have a question or concern about my order?
A: We are always available to help with any questions or concerns you may have about your order. Simply contact us and we will do our best to assist you.

Q: What do I do if I have received the wrong item?

A: If you have received the wrong item, please contact us immediately. We will do our best to rectify the issue and ensure you receive the correct item as soon as possible.

Q: What types of gifts does The Crafty Paramedic offer?
A: The Crafty Paramedic offers a wide range of personalised gifts, including engraved items, custom jewellery, photo gifts, and more.

Q: What should I do if my item arrives damaged?
A: If your item arrives damaged, please contact us immediately and we will work with you to resolve the issue.

Q: Can I add to my order after it has been placed?
A: It depends on the status of your order. If your order has not yet been shipped, we may be able to make changes or additions. Contact us as soon as possible to request any additions.

Q: How long does it take to receive my order from The Crafty Paramedic?
A: Our turnaround time varies depending on the product and customization options chosen. We typically ship orders within 5-7 business days of receiving them.

Q: What happens if I give the wrong address for shipping?
A: If you give the wrong address for shipping, please contact us as soon as possible. We will do our best to redirect the package to the correct address, but additional shipping charges may apply. Please be advised that this is not always possible, so ensure details are correct before confirmation.

Contact for any other questions

Delivery Costs

We know that getting your personalised gifts delivered to you or your loved ones is just as important as the quality of the gift itself. We offer competitive delivery costs for all of our products.

We're committed to making sure your personalised gifts from The Crafty Paramedic arrive in a timely and reliable manner. That's why we use Royal Mail for all of our shipping needs. You can expect your order to be delivered within 3-5 business days, with a tracking number included for added peace of mind. If you have any questions about shipping, please feel free to contact us and we'll be happy to help.

Royal Mail 1st class From £4.50
Royal Mail 2nd class From £4.00
Royal Mail Next day delivery From £6.50
Collection - FOC, if you wish for this option please send an email to arrange.

If you received a damaged personalised gift, please do not hesitate to contact our team at The Crafty Paramedic. We will work with you to resolve the issue as quickly as possible. We take pride in our high-quality personalised gifts and want to make sure they arrive to you in perfect condition. We appreciate your business and will do everything we can to make it right.